Frequently Ask Questions

To track your order from the carrier’s site, your tracking number will be included in your shipping confirmation.

We invite you to subscribe to our page and stay tuned for all our latest information and announcement form Leaban Paris 

Our site is responsive, meaning that it adapts to the format of the device you are using, allowing you to shop safely on your phone or tablet. So all you have to do is access the site via the device of your choice and proceed to shopping.

This service is not available at this time 

Register your email in the space reserved for this purpose under “Stay informed of our tips and news” at the bottom of the home page

Click  here  and fill in your email address, a link will be emailed to you to reset your password.

Respect for your privacy is essential and we do everything we can to protect it as much as possible when you visit our website

The information you send us about yourself or your areas of interest will only be used to offer you the best possible service and to adapt our offers to your tastes. Under no circumstances do we sell, share, or provide your identities, cookies, personal information and location data to third parties in accordance with our privacy policy.

For information, it is necessary to provide your personal information only in the following situations:
Placing an order
2. Subscription to the newsletter
3. Creating an account

If you encounter any difficulties, we invite you to contact Customer Service. It would be our pleasure to help you.

you will receive invitations for special offers and unique events

You have 14 days to make your return (only 1 return authorized).
Personalized items as well as underwear are not eligible for return.
Items must be intact, unworn, with their accessories in their original packaging and tags attached to the product

You have 14 days from receipt of your order to return it. Item must be returned in new condition, with original tags attached and all packaging. The soles of the shoes must be clean and intact. If these conditions are not met, Leaban Paris reserves the right to refuse the return and refund. As a result, the product will be returned to you.

Leaban Paris offers you return costs for products purchased on the online store

online from the shipping email or from your account to obtain your prepaid label.

In the context of an order made online, it is currently impossible for us to make an exchange for reasons of technical limitations.
However, you can return the product to us, which will be refunded to you upon receipt and recommend the product you want.
To return a product, see the “How to return a product” section. For purchases made in store, it is possible to exchange or obtain a credit note by gift card.

For a product purchased on the Leaban paris online store, we invite you to contact customer service via the contact form.

  1. Via our contact form
  2. By phone:  (+33) 187 000 387  (Monday to Friday 9 a.m. to 7 p.m. and Saturday 10 a.m. to 6 p.m. – cost of a local call depending on your operator)

Leaban Paris reserves the right to refuse a return for defective if it is related to repeated / inappropriate use of the product.

You have 14 days to make your return (only 1 return authorized).
Personalized items as well as underwear are not eligible for return.
Items must be intact, unworn, with their accessories in their original packaging and tags attached to the product

We strive to offer you orders that are always better prepared, and carry out several checks during the preparation of these.
If, however, an error has occurred, we apologize.

You then have a return period of 14 days. Please note that we are not, however, able to make an exchange.

We will refund this product upon receipt of your package. To find out more about the return terms and conditions, we invite you to consult the “Returns and refunds” section.

For information, our delivery options include deliveries to mainland France, Corsica and Monaco. We do not deliver Dom Tom. We offer:

We are working on it. You will be informed later.

We can deliver your order to the address of your choice. Please specify the delivery address with each order. By default, delivery will be made to the billing address.

By selecting the gift option when ordering, you will be able to write a personalized message that will be included in the package.
Please note that only characters of the Latin alphabet can be printed and that emojis, hasstags (#) and special characters (@!? ^ & …) are not allowed.
However, we reserve the right not to include your message if we consider it to be:
– Inappropriate or contrary to public order or good morals,
– Incompatible with the brand image of Lacoste products,
– Constitutive d ” infringement of third party rights, trademark rights or copyright

Once your order has been confirmed, you can contact customer service within thirty minutes of placing the order to cancel it. Outside of this period, we invite you to refuse the package upon delivery by indicating it on the delivery slip. The latter will then be returned to us free of charge. The refund of the amount of the order will be triggered automatically once the return of the package has been registered in our warehouse and verified by our quality department