FREQUENTLY ASKED QUESTIONS
If you haven’t got your order yet, it might be because it is still out for delivery. Perhaps the courier have tried to deliver but you weren’t in? They will try up to 3 times.
Click & Collect deliveries take three (3) to seven (7) days.
Standard Delivery takes three (3) to seven (7) days.
Next Day Delivery for the next day if you order before 6pm (excludes Public / Bank holidays).
You can track your order with the unique tracking number you got in our dispatch email. If you can’t find this email, you can get the tracking reference number in your order history.
Sometimes we offer special products to pre-order, which gives you the ability to order these items before their official launch or before stock becomes available for everyone.
The pre-order item, along with any other items you have selected for that order, will be processed for shipment once the stock becomes available. This means the whole order is only shipped once the pre-order item is available.
We show dates on the site for the expected available date for our pre-order items, but they can change and should be taken as a guide. We will keep you updated as soon as we send it out.
When you place an order with us, your bank will put an authorisation hold of the amount against the order. This will show as a pending amount on your statement.
We will only charge you once the order has dispatched.
Sometimes you need to be quick! We only show items on our website that are in stock. Check back as we re-stock as well as getting new items regularly
Having an account is free and enables you to shop easily without having to enter your details each time. It also gives you an easy overview of your order history.
If you want to deactivate your account, please click here
For items purchased online, you can send them back for a full refund within 28 days, provided it has not been used or fitted, and is returned with any packaging that form part of the goods with a valid proof of purchase.
If your item is faulty, please complete and include the returns form with your goods when sending it back to us. Please retain your proof of postage as we will need that to reimburse you the cost of the return for the faulty items. This will be done once the return has been processed.
Here’s the return address:
LOT 3117- CIFA 3
5 Bis Rue Saint Gobain
93300 Aubervillers, France
CONTACT US FOR ANY QUESTIONS
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We might take a day or two to answer your email.
We answer within 1 hour.
We answer within 1 hour.